Annual Maintenance Contract

Novel Solutionsis engaged in undertaking Computer Annual Maintenance Contracts. These contracts are signed with renowned companies. We have a team of expert professionals, which are engaged in providing effective maintenance service.

Option of Comprehensive / Non-comprehensive AMC /Resident Engineer

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    Comprehensive AMC includes parts & service.
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    Non-Comprehensive AMC only service is provided.
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    Resident engineer is provided with onsite support 24X7 365 days.

Desktop / Laptop / Printers Support

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    Problem diagnosis, support and problem rectification.
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    Diagnosing and resolving the problem according to the severity assigned to it.
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    Resident engineer is provided with onsite support 24X7 365 days.

Server OS / Management / Administration

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    Installation of server OS patches/upgrades as & when available.
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    Managing user accounts such as creating, modifying, deleting users and groups.
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    Re-installing the OS or latest OS.
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    Backup of servers as defined in the AMC contracts.
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    Orderly server startup and shut down of servers.
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    Periodic preventive checks performed on servers.
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    Resolving server breakdowns with the highest priority.

Antivirus Management

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    To ensure automatic updates and scans periodic checking of the antivirus tool are happening as scheduled.
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    Any errors are resolved.
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    Resident engineer is provided with onsite support 24X7 365 days.

Email and Internet Management

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    Administration of mail servers.

User account management

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    Creation, updation, deletion and maintenance of user accounts.
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    Implementation / management of Internet usage policies.
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    Resident engineer is provided with onsite support 24X7 365 days.

Network Management

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    Ensuring high availability of networks at all times.
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    Identifying LAN faults & getting them resolved.

We provide

the best

Reasons to choose us

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    A customer-centric engagement
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    Use of latest development strategies
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    High-quality services with Transparency
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    Applications that are context driven
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    Predictability and consistency in our services
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    A multidisciplinary team of professionals
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    Affordable & Secure Development
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    Services that are end to end
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    Pricing that is competitive in the market
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    Ultramodern Infrastructural Facilities
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    Variety of Options
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    Effective conversations and consultation